Shipping & Delivery
Every Adler Sterling order ships fully tracked. UK delivery is free — every order, every time, no minimum. International orders ship at a flat £2.99.
United Kingdom
| Service | Delivery | Cost |
|---|---|---|
| Free tracked delivery | 5-8 business days | Free — every order |
UK orders are dispatched within 24 hours of being placed (Mon-Fri). All UK orders include tracking from the moment they leave our partner warehouse.
International (Rest of World)
| Service | Delivery | Cost |
|---|---|---|
| International tracked | 7-15 business days | £2.99 — flat rate |
We currently ship to: United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Thailand, Malaysia, Philippines, Indonesia, UAE, Saudi Arabia, Israel, Qatar, Bahrain, Kuwait, Mexico, Brazil, Switzerland, South Africa.
International customers may be liable for import duties or customs fees applied by their local authorities. These are charged on arrival and are outside Adler Sterling's control.
Tracking
Every Adler Sterling order ships fully tracked. You'll receive a tracking link the moment your order is dispatched — typically within 24 hours of placing the order.
If your tracking shows no updates after 5 business days for UK orders or 12 business days for international orders, please contact us and we'll investigate immediately.
Lost, damaged or delayed orders
We stand behind every order. If your package is lost in transit, damaged on arrival, or significantly delayed beyond the windows above, we'll send a replacement at no charge or refund the order in full — your choice.
Contact: hello@adlersterling.com
Order changes
You can amend your shipping address or cancel an order within 2 hours of placing it by emailing us. After that window, the order is in our fulfilment queue and cannot be changed.
Bank holidays + peak periods
UK orders placed on bank holidays or weekends dispatch the next business day. December, Black Friday week, and major sale periods may see slightly longer dispatch windows — we'll always update the homepage banner if so.
A note on Europe
Adler Sterling does not currently ship to European Economic Area (EEA) countries. We're a UK-first brand and chose to focus on UK + non-EEA international markets at launch. EEA customers — drop us an email at hello@adlersterling.com and we'll let you know if/when we open up shipping to your country.
Questions? Email hello@adlersterling.com and a real person will respond within 24 hours.